Hey Ivy Agency's Privacy Policy

HEY IVY AGENCY PRIVACY POLICY

Last updated September 24, 2026

This Privacy Notice for Ivan W Charles (doing business as Hey Ivy Agency)

("we," "us," or "our"), describes how and why we might access, collect,

store, use, and/or share ("process") your personal information when you

use our services ("Services"), including when you:

Visit our website at https://heyivyagency.com or any

website of ours that links to this Privacy Notice

Engage with us in other related ways, including any marketing or

events

Questions or concerns? Reading this Privacy Notice will help you

understand your privacy rights and choices. We are responsible for making

decisions about how your personal information is processed. If you do not

agree with our policies and practices, please do not use our Services. If

you still have any questions or concerns, please contact us at

[email protected].

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you

can find out more details about any of these topics by clicking the

link following each key point or by using our table of contents below

to find the section you are looking for.

What personal information do we process? When you visit, use, or

navigate our Services, we may process personal information depending on

how you interact with us and the Services, the choices you make, and the

products and features you use. Learn more about personal information you

disclose to us.

Do we process any sensitive personal information? Some of the

information may be considered "special" or "sensitive" in certain

jurisdictions, for example your racial or ethnic origins, sexual orientation,

and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any

information from third parties.

How do we process your information? We process your information to

provide, improve, and administer our Services, communicate with you, for

security and fraud prevention, and to comply with law. We may also

process your information for other purposes with your consent. We process

your information only when we have a valid legal reason to do so. Learn

more about how we process your information.

In what situations and with which parties do we share personal

information? We may share information in specific situations and with

specific third parties. Learn more about when and with whom we share

your personal information.

How do we keep your information safe? We have adequate

organizational and technical processes and procedures in place to protect

your personal information. However, no electronic transmission over the

internet or information storage technology can be guaranteed to be 100%

secure, so we cannot promise or guarantee that hackers, cybercriminals, or

other unauthorized third parties will not be able to defeat our security and

improperly collect, access, steal, or modify your information. Learn more

about how we keep your information safe.

What are your rights? Depending on where you are located

geographically, the applicable privacy law may mean you have certain

rights regarding your personal information. Learn more about your privacy

rights.

How do you exercise your rights? The easiest way to exercise your

rights is by visiting https://heyivyagency.com, or by

contacting us. We will consider and act upon any request in accordance

with applicable data protection laws.

Want to learn more about what we do with any information we

collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL

INFORMATION?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY

RIGHTS?

12. DO WE MAKE UPDATES TO THIS NOTICE?

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE

COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you

express an interest in obtaining information about us or our products and

Services, when you participate in activities on the Services, or otherwise

when you contact us.

Personal Information Provided by You. The personal information that we

collect depends on the context of your interactions with us and the

Services, the choices you make, and the products and features you use.

The personal information we collect may include the following:

names

phone numbers

email addresses

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and

accurate, and you must notify us of any changes to such personal

information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address

and/or browser and device characteristics — is collected automatically

when you visit our Services.

We automatically collect certain information when you visit, use, or

navigate the Services. This information does not reveal your specific

identity (like your name or contact information) but may include device and

usage information, such as your IP address, browser and device

characteristics, operating system, language preferences, referring URLs,

device name, country, location, information about how and when you use

our Services, and other technical information. This information is primarily

needed to maintain the security and operation of our Services, and for our

internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and

similar technologies.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related,

diagnostic, usage, and performance information our servers

automatically collect when you access or use our Services and

which we record in log files. Depending on how you interact with us,

this log data may include your IP address, device information,

browser type, and settings and information about your activity in the

Services (such as the date/time stamps associated with your usage,

pages and files viewed, searches, and other actions you take such

as which features you use), device event information (such as

system activity, error reports (sometimes called "crash dumps"), and

hardware settings).

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer

our Services, communicate with you, for security and fraud prevention, and

to comply with law. We may also process your information for other

purposes with your consent.

We process your personal information for a variety of reasons,

depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user. We may

process your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may

process your information to respond to your inquiries and solve any

potential issues you might have with the requested service.

To send administrative information to you. We may process your

information to send you details about our products and services,

changes to our terms and policies, and other similar information.

To request feedback. We may process your information when

necessary to request feedback and to contact you about your use of

our Services.

To send you marketing and promotional communications. We

may process the personal information you send to us for our

marketing purposes, if this is in accordance with your marketing

preferences. You can opt out of our marketing emails at any time.

For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?"

below.

To post testimonials. We post testimonials on our Services that

may contain personal information.

To protect our Services. We may process your information as part

of our efforts to keep our Services safe and secure, including fraud

monitoring and prevention.

To evaluate and improve our Services, products, marketing, and

your experience. We may process your information when we

believe it is necessary to identify usage trends, determine the

effectiveness of our promotional campaigns, and to evaluate and

improve our Services, products, marketing, and your experience.

To identify usage trends. We may process information about how

you use our Services to better understand how they are being used

so we can improve them.

To determine the effectiveness of our marketing and

promotional campaigns. We may process your information to

better understand how to provide marketing and promotional

campaigns that are most relevant to you.

To comply with our legal obligations. We may process your

information to comply with our legal obligations, respond to legal

requests, and exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR

PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this

section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in

connection with, or during negotiations of, any merger, sale of

company assets, financing, or acquisition of all or a portion of our

business to another company.

4. DO WE USE COOKIES AND OTHER TRACKING

TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect

and store your information.

We may use cookies and similar tracking technologies (like web beacons

and pixels) to gather information when you interact with our Services.

Some online tracking technologies help us maintain the security of our

Services, prevent crashes, fix bugs, save your preferences, and assist with

basic site functions.

We also permit third parties and service providers to use online tracking

technologies on our Services for analytics and advertising, including to help

manage and display advertisements or to tailor advertisements to your

interests. The third parties and service providers use their technology to

provide advertising about products and services tailored to your interests

which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a

"sale"/"sharing" (which includes targeted advertising, as defined under the

applicable laws) under applicable US state laws, you can opt out of these

online tracking technologies by submitting a request as described below

under section "DO UNITED STATES RESIDENTS HAVE SPECIFIC

PRIVACY RIGHTS?"

Specific information about how we use such technologies and how you can

refuse certain cookies is set out in our Cookie Notice.

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-

BASED PRODUCTS?

In Short: We offer products, features, or tools powered by artificial

intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by

artificial intelligence, machine learning, or similar technologies (collectively,

"AI Products"). These tools are designed to enhance your experience and

provide you with innovative solutions. The terms in this Privacy Notice

govern your use of the AI Products within our Services.

Use of AI Technologies

We provide the AI Products through third-party service providers ("AI

Service Providers"), including OpenAI. As outlined in this Privacy Notice,

your input, output, and personal information will be shared with and

processed by these AI Service Providers to enable your use of our AI

Products for purposes outlined in "WHEN AND WITH WHOM DO WE

SHARE YOUR PERSONAL INFORMATION?" You must not use the AI

Products in any way that violates the terms or policies of any AI Service

Provider.

Our AI Products

Our AI Products are designed for the following functions:

AI bots

AI automation

Natural language processing

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line

with our Privacy Notice and our agreement with third parties. This ensures

high security and safeguards your personal information throughout the

process, giving you peace of mind about your data's safety.

How to Opt Out

We believe in giving you the power to decide how your data is used. To opt

out, you can:

Contact us using the contact information provided

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the

purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary

for the purposes set out in this Privacy Notice, unless a longer retention

period is required or permitted by law (such as tax, accounting, or other

legal requirements).

When we have no ongoing legitimate business need to process your

personal information, we will either delete or anonymize such information,

or, if this is not possible (for example, because your personal information

has been stored in backup archives), then we will securely store your

personal information and isolate it from any further processing until deletion

is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of

organizational and technical security measures.

We have implemented appropriate and reasonable technical and

organizational security measures designed to protect the security of any

personal information we process. However, despite our safeguards and

efforts to secure your information, no electronic transmission over the

Internet or information storage technology can be guaranteed to be 100%

secure, so we cannot promise or guarantee that hackers, cybercriminals, or

other unauthorized third parties will not be able to defeat our security and

improperly collect, access, steal, or modify your information. Although we

will do our best to protect your personal information, transmission of

personal information to and from our Services is at your own risk. You

should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM

MINORS?

In Short: We do not knowingly collect data from or market to children

under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under

18 years of age, nor do we knowingly sell such personal information. By

using the Services, you represent that you are at least 18 or that you are

the parent or guardian of such a minor and consent to such minor

dependent’s use of the Services. If we learn that personal information from

users less than 18 years of age has been collected, we will deactivate the

account and take reasonable measures to promptly delete such data from

our records. If you become aware of any data we may have collected from

children under age 18, please contact us at [email protected].

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time,

depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process

your personal information, which may be express and/or implied consent

depending on the applicable law, you have the right to withdraw your

consent at any time. You can withdraw your consent at any time by

contacting us by using the contact details provided in the section "HOW

CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the

processing before its withdrawal nor, when applicable law allows, will it

affect the processing of your personal information conducted in reliance on

lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can

unsubscribe from our marketing and promotional communications at any

time by replying "STOP" or "UNSUBSCRIBE" to the SMS messages that

we send, or by contacting us using the details provided in the section

"HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will

then be removed from the marketing lists. However, we may still

communicate with you — for example, to send you service-related

messages that are necessary for the administration and use of your

account, to respond to service requests, or for other non-marketing

purposes.

No mobile information will be shared with third parties or affiliates for

marketing or promotional purposes. Information sharing to subcontractors

in support services, such as customer service, is permitted. All other use

case categories exclude text messaging originator opt-in data and consent;

this information will not be shared with third parties.

Cookies and similar technologies: Most Web browsers are set to accept

cookies by default. If you prefer, you can usually choose to set your

browser to remove cookies and to reject cookies. If you choose to remove

cookies or reject cookies, this could affect certain features or services of

our Services.

If you have questions or comments about your privacy rights, you may

email us at [email protected].

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile

applications include a Do-Not-Track ("DNT") feature or setting you can

activate to signal your privacy preference not to have data about your

online browsing activities monitored and collected. At this stage, no uniform

technology standard for recognizing and implementing DNT signals has

been finalized. As such, we do not currently respond to DNT browser

signals or any other mechanism that automatically communicates your

choice not to be tracked online. If a standard for online tracking is adopted

that we must follow in the future, we will inform you about that practice in a

revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser

DNT signals. Because there currently is not an industry or legal standard

for recognizing or honoring DNT signals, we do not respond to them at this

time.

11. DO UNITED STATES RESIDENTS HAVE

SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut,

Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota,

Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island,

Tennessee, Texas, Utah, or Virginia, you may have the right to request

access to and receive details about the personal information we maintain

about you and how we have processed it, correct inaccuracies, get a copy

of, or delete your personal information. You may also have the right to

withdraw your consent to our processing of your personal information.

These rights may be limited in some circumstances by applicable law. More

information is provided below.

Categories of Personal Information We Collect

The table below shows the categories of personal information we have

collected in the past twelve (12) months. The table includes illustrative

examples of each category and does not reflect the personal information

we collect from you. For a comprehensive inventory of all personal

https://heyivyagency.com

information we process, please refer to the section "WHAT INFORMATION

DO WE COLLECT?"

Dashboard Category Examples Collected

Contact details, such as real name,

Consent Management

alias, postal address, telephone or

mobile contact number, unique

Policies A. Identifiers NO

personal identifier, online identifier,

Internet Protocol address, email

Privacy Policy address, and account name

B. Personal information

Name, contact information,

Cookie Policy as defined in the

education, employment, employment NO

California Customer

history, and financial information

Terms and Conditions Records statute

C. Protected

EULA Gender, age, date of birth, race and

classification

ethnicity, national origin, marital NO

characteristics under

status, and other demographic data

Return Policy state or federal law

Transaction information, purchase

Disclaimer D. Commercial

history, financial details, and payment NO

information

information

Shipping Policy

E. Biometric information Fingerprints and voiceprints NO

Acceptable Use Policy

Browsing history, search history,

Impressum online behavior, interest data, and

F. Internet or other

interactions with our and other NO

Accessibility Statement similar network activity

websites, applications, systems, and

advertisements

Settings

G. Geolocation data Device location NO

H. Audio, electronic, Images and audio, video or call

sensory, or similar recordings created in connection with NO

information our business activities

Business contact details in order to

provide you our Services at a

I. Professional or

business level or job title, work

employment-related NO

history, and professional

information

qualifications if you apply for a job

with us

Student records and directory

J. Education Information NO

information

Inferences drawn from any of the

K. Inferences drawn collected personal information listed

from collected personal above to create a profile or summary NO

information about, for example, an individual’s

preferences and characteristics

L. Sensitive personal

NO

Information

We may also collect other personal information outside of these categories

through instances where you interact with us in person, online, or by phone

or mail in the context of:

Receiving help through our customer support channels;

Participation in customer surveys or contests; and

Facilitation in the delivery of our Services and to respond to your

inquiries.

Sources of Personal Information

Your global privacy preferences have been applied. ? ×

Learn more about the sources of personal information we collect in "WHAT 2 Compliance checklist

INFORMATION DO WE COLLECT?"

How We Use and Share Personal Information

Learn more about how we use your personal information in the section,

"HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?

We may disclose your personal information with our service providers

pursuant to a written contract between us and each service provider. Learn

more about how we disclose personal information to in the section, "WHEN

AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We may use your personal information for our own business purposes,

such as for undertaking internal research for technological development

and demonstration. This is not considered to be "selling" of your personal

information.

We have not disclosed, sold, or shared any personal information to third

parties for a business or commercial purpose in the preceding twelve (12)

months. We will not sell or share personal information in the future

belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However,

these rights are not absolute, and in certain cases, we may decline your

request as permitted by law. These rights include:

Right to know whether or not we are processing your personal data

Right to access your personal data

Right to correct inaccuracies in your personal data

Right to request the deletion of your personal data

Right to obtain a copy of the personal data you previously shared

with us

Right to non-discrimination for exercising your rights

Right to opt out of the processing of your personal data if it is used

for targeted advertising (or sharing as defined under California’s

privacy law), the sale of personal data, or profiling in furtherance of

decisions that produce legal or similarly significant effects

("profiling")

Depending upon the state where you live, you may also have the following

rights:

Right to access the categories of personal data being processed (as

permitted by applicable law, including the privacy law in Minnesota)

Right to obtain a list of the categories of third parties to which we

have disclosed personal data (as permitted by applicable law,

including the privacy law in California, Delaware, and Maryland)

Right to obtain a list of specific third parties to which we have

disclosed personal data (as permitted by applicable law, including

the privacy law in Minnesota and Oregon)

Right to obtain a list of third parties to which we have sold personal

data (as permitted by applicable law, including the privacy law in

Connecticut)

Right to review, understand, question, and depending on where you

live, correct how personal data has been profiled (as permitted by

applicable law, including the privacy law in Connecticut and

Minnesota)

Right to limit use and disclosure of sensitive personal data (as

permitted by applicable law, including the privacy law in California)

Right to opt out of the collection of sensitive data and personal data

collected through the operation of a voice or facial recognition

feature (as permitted by applicable law, including the privacy law in

Florida)

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting

https://heyivyagency.com, by emailing us at

[email protected], by visiting

https://heyivyagency.com, or by referring to the

contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an

authorized agent to make a request on your behalf. We may deny a

request from an authorized agent that does not submit proof that they have

been validly authorized to act on your behalf in accordance with applicable

laws.

Request Verification

Upon receiving your request, we will need to verify your identity to

determine you are the same person about whom we have the information

in our system. We will only use personal information provided in your

request to verify your identity or authority to make the request. However, if

we cannot verify your identity from the information already maintained by

us, we may request that you provide additional information for the purposes

of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to

collect additional information to verify your identity before processing your

request and the agent will need to provide a written and signed permission

from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action

regarding your request, you may appeal our decision by emailing us at

[email protected]. We will inform you in writing of any action taken

or not taken in response to the appeal, including a written explanation of

the reasons for the decisions. If your appeal is denied, you may submit a

complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light"

law, permits our users who are California residents to request and obtain

from us, once a year and free of charge, information about categories of

personal information (if any) we disclosed to third parties for direct

marketing purposes and the names and addresses of all third parties with

which we shared personal information in the immediately preceding

calendar year. If you are a California resident and would like to make such

a request, please submit your request in writing to us by using the contact

details provided in the section "HOW CAN YOU CONTACT US ABOUT

THIS NOTICE?"

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant

with relevant laws.

We may update this Privacy Notice from time to time. The updated version

will be indicated by an updated "Revised" date at the top of this Privacy

Notice. If we make material changes to this Privacy Notice, we may notify

you either by prominently posting a notice of such changes or by directly

sending you a notification. We encourage you to review this Privacy Notice

frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS

NOTICE?

If you have questions or comments about this notice, you may email us at

[email protected] or contact us by post at:

Ivan W Charles

2459 S Imperial St

Salt Lake City, UT 84106

United States

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE

THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the

US, you may have the right to request access to the personal information

we collect from you, details about how we have processed it, correct

inaccuracies, or delete your personal information. You may also have the

right to withdraw your consent to our processing of your personal

information. These rights may be limited in some circumstances by

applicable law. To request to review, update, or delete your personal

information, please visit: https://heyivyagency.com.